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Your responsibility

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To organise your relocation, phone Transworld as early as you can to ensure your moving date is available and our Sales Consultant will talk you through other aspects you are required to be aware of.

It is extremely important that the documents that accompanied your quotation are completed and returned to our office. We cannot ship your goods unless we have these forms returned.  These forms include the Acceptance of Quotation, Insurance Proposal (if insurance is required) and Customs forms (if we have supplied them with your quote).  We also require a photocopy of the photograph/signature page of your passport and a photocopy of any pages with Visas.  New Zealand Customs authorities will not allow your goods to leave New Zealand if we do not have the completed "Acceptance of Quotation" form detailing your full name as recorded on your passport and your destination street address.  If you do not have a street address/street address of a relative or friend or if you require assistance to complete the forms please contact your sales consultant.

Payment for the removal needs to be made on or before the effects are moved from your home, unless special arrangements have been made.  Personal or Bank Cheque and internet banking transfer are all acceptable forms of payment. We also accept credit cards, however, this form of payment does attract an additional surcharge.

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