Auckland +64 9 415 0755 | Wellington +64 4 568 6663 | Tauranga +64 7 547 4070 | Christchurch +64 3 349 4758

COVID-19

14.09.22

We welcomed the announcement that the Traffic light system ended on 13 September 2022, which enables all of us to conduct business with less restrictive conditions. We will, however, still take precautions by remaining vigilant around our health and hygiene.

We are now operating under the following protocols:

  • Customers and visitors to our offices are no longer required to wear a face mask, but we do request that you make an appointment if you need to come to our facility to ensure there are staff on site to assist you.
  • We will still offer both virtual and in-home surveys at your convenience
  • Customers will receive an email prior to their uplift or delivery reminding them to contact us should they or anyone in their household have COVID or are unwell
  • Wearing masks is no longer mandatory but optional and we respect both our workers and customers whom by choice wish to wear a mask

Please Contact Us with any questions, we are here to help.

The Transworld team


06.01.22

Transworld can operate as normal within both the Red and Orange traffic light but will still be taking precautions and staying vigilant, especially around hygiene for our staff and clients. Please refer to the traffic light map here to see which restrictions apply to your relocation area.

You can move house, and buy or sell a property at Red and can travel around New Zealand at Red. See information here for Moving, buying and selling your home at Red.

You can move house, and buy or sell a property at Orange and can travel anywhere for any reason at Orange. See information here for Moving, buying and selling your home at Orange.

Please Contact Us with any questions, we are here to help.

  • We can provide in-home or virtual surveys at your convenience
  • Meet customers at our offices – but please wear a mask and scan in

We are operating under the following protocols:

Our crew will:

  • Ensure their fitness for work by not coming into the workplace if unwell
  • Utilizing Hand Sanitizer when working at residence/off site – where able
  • Washing hands with soap regularly
  • Bringing own towels for hand washing/drying at residence
  • Wearing Masks –to meet and converse with the client about the job and then removing the mask when work commences, and the client has physically distanced themselves from the team. Moving furniture is physically demanding so Facemasks may not be worn during the removal to aid breathing - please speak to the crew or office if you have any concerns
  • Maintaining regular hygiene – covering coughs/sneezes with tissues or into sleeve or arm
  • Taking own named and labelled water bottles
  • Greeting customers with a smile rather than a hand-shake and encouraging no hand to hand contact
  • Maintaining a 1-metre distance between workers where practical
  • Notices and information displayed in offices and warehouse regarding hygiene and protection
  • Wiping down vehicles, tools, equipment and maintaining good hygiene standards at our facilities

To protect our crew, when working in your home – we will be asking you to:

  • Sign a health declaration for your household
  • Minimise the number of people in your household on moving day
  • Keep a 2m distance from our workers at all times
  • Provide hand washing facilities for our workers

The Transworld team


28.9.21

We are pleased to hear that at 11.59pm on 28 September 2021 the government has confirmed that personal travel across the border from L3 to L2 will now be permitted for people relocating permanently. See the link here for more details surrounding evidence and testing required prior to the journey. 

The Transworld team look forward to assisting you with your relocation – please Contact Us, we are here to help.


22.9.21

Moving home from Auckland Level 3 to an Alert Level 2 region? Personal movement between Alert Level 3 and Alert Level 2 is now heavily restricted with only specific permitted activities allowed to travel across alert level boundaries. Although Transworld can move your freight, you personally may not be permitted to leave the Auckland region to move home. Please ensure you are informed of the restrictions for personal movement across the boundary to stop the spread the virus. Permitted travel at different alert levels/personal travel across an alert level boundary.

Please Contact Us with any questions, we are here to help.

The Transworld team


21.09.21

At 11.59pm on Tuesday 21 September, the Auckland region will move to Alert Level 3 which will enable the Auckland branch to commence its relocation services under strict health and safety protocols for moving, buying and selling your home at alert level 3. Thank you for your patience whilst we work through 5 weeks of back log and re-scheduling, we are here to help so please Contact Us.

Level 3 for Auckland will be reviewed on Monday 4 October and the rest of the country remains at Level 2.

We continue to offer both virtual surveys (Auckland) or in-home surveys at Level 2 regions.

Please let us know how we can help you with your relocations requirements.

Thanks for your support, the Transworld team.


14.09.21

Following the government announcement on Monday 13 September, the Auckland region will remain at alert Level 4 until 11.59pm on Tuesday 21 September 2021. This will be reviewed on Monday 20 September.

The rest of the country remains at Level 2, where our branches Tauranga, Wellington and Christchurch continue to operate under strict health and safety protocols.

A huge shout out to our Auckland community for staying home and staying safe whilst we work through these challenging times.

Our team, as always are available for your calls and enquiries – please Contact Us.


07.09.21

The government has confirmed that the country north and south of Auckland will move to Level 2 at 11.59pm on Tuesday 7 September 2021. Our branches: Tauranga, Wellington and Christchurch will continue furniture removals services under strict health and safety protocols at Level 2. Customers will be required to complete and return a Health Declaration before we commence work at your residence to ensure the safety and wellbeing to both your household and our workers. Auckland continues to remain at Alert Level 4 and this will be reviewed on Monday 13 September. Please don’t hesitate to get in touch, our team are here to help. Contact Us


30.8.21

The government has confirmed that the country south of Auckland will move to Level 3 at 11.59pm on Tuesday 31 August 2021. This means that our branches: Tauranga, Wellington and Christchurch will commence furniture removals services under strict health and safety protocols Level 3. Customers will be required to complete and return a Health Declaration before we commence work at your residence to ensure the safety and wellbeing to both your household and our workers. Level 3 for this region will be reviewed on 6 September.

Please note that our branches will still continue be closed to the public during Alert Level 3.

Our Auckland branch will remain at Level 4 until 11.59pm on Tuesday 14 September and will be reviewed on Monday 13 September.

As we continue to operate under the government guidelines and split region alert Levels, we will continue to have some staff working from home. We are all available, however, to take your calls or queries via email, phone or video conference.

Should you require a virtual in-home survey or need to get in touch, please contact us.

Thanks for your support, the Transworld team.


27.08.21

New Zealand remains at COVID-19 alert Level 4 and all our offices remain closed for our furniture removals services until Tuesday 31 August 11.59pm

Our branches: Tauranga, Wellington and Christchurch will move to Level 3 on Wednesday 1st September and will commence furniture removals services under strict health and safety protocols. Customers will be required to complete and return a Health Declaration before we commence work at your residence to ensure the safety and wellbeing to both your household and our workers.

Our Auckland branch will remain at Level 4 for possibly a further two weeks and we await the government announcement on Monday 30 August for confirmation.

As we continue to operate under the government guidelines our administration staff are all working from home and able to take your calls or queries via email.

Should you require a virtual in-home survey or need to get in touch, please contact us.

Keep safe, the Transworld team.


24.08.21

New Zealand remains at COVID-19 alert Level 4 and all our offices remained closed for our furniture removals services.

Our Auckland branch will be at Level 4 until 11.59pm Tuesday 31 August, this will be reviewed on Monday 30 August.

Our branches: Tauranga, Wellington, Christchurch will be at Level 4 until 11.59pm Friday 27 August and will be reviewed on Friday afternoon.

As we continue to operate under the government guidelines our administration staff are all working from home and able to take your calls and queries via email.

Should you require a virtual in-home survey or need to get in touch, please contact us.

Stay safe and thank you for your ongoing support, the Transworld team.


17.08.21

At Midnight on Tuesday 17th August 2021 New Zealand will move to COVID -19 alert Level 4.

This means all our offices: Auckland, Tauranga, Wellington and Christchurch will be closed to customers for a minimum of 3 days and Auckland for up to 7 days. As furniture removals is classified as a non-essential business by the government, we will be unable to undertake any operational collections or deliveries during the level 4 lock down period to ensure our staff and public remain safe.

All our staff will now be working from home and rest assured we will still be receiving and answering emails and can assist with all your enquiries whether it be for import, export or domestic work. We can also carry out sales surveys remotely where required.

Please don't hesitate to contact us if you require assistance.

We will be monitoring this fluid environment and provide updates as these become available in our endeavour to stop to the spread of COVID-19 in New Zealand.


29.06.21

Wellington region will move to Alert Level 1 at 11.59pm Tuesday 29 June. The rest of New Zealand remains at Alert Level 1.

Alert Level 1 guidelines here

Thank you for your continued vigilance in protecting New Zealand from COVID-19.

Contact Us for all your relocation requirements throughout New Zealand.

The Transworld Team


27.06.21

Wellington region will remain at Alert Level 2 until 11.59pm Tuesday 29 June. The rest of New Zealand remains at Alert Level 1.

Along with following the Government Guidelines:

  • Our customers will be required to sign a health declaration prior to work commencing in your home
  • All visitors to our Wellington site will be recorded for contact tracing
  • In-home surveys can take place with physical distancing - or let us know if you would prefer a remote survey.

Thank you for your continued support.

The Transworld Team


23.06.21

From 6.00pm Wednesday 23 June 2021 until 11.59pm Sunday 27 June 2021, Wellington region will move to Alert Level 2. The rest of New Zealand remains at Alert Level 1.

Along with following the Government Guidelines:

  • Our customers will be required to sign a health declaration prior to work commencing in your home
  • All visitors to our Wellington site will be recorded for contact tracing
  • In-home surveys can take place with physical distancing - or let us know if you would prefer a remote survey.

We look forward to being of continued service to you.

Stay Safe - The Transworld Team


12.03.2021

Auckland moves into Level 1 at midday on Friday 12 March 2021, joining the rest of New Zealand. At Level 1, the only COVID-19 restrictions in New Zealand are at the borders, where all people entering New Zealand have to isolate at a government designated managed facility. During Level 1, Transworld can operate as normal but will still be taking precautions and staying vigilant, especially around hygiene for our staff and clients.

Thanks for your ongoing support, please contact us for your relocation requirements.

The Transworld Team


01.03.2021

From Sunday 28 February 2021, the Auckland region (see alert level boundaries) moved to COVID -19 alert Level 3 for a period of 7 days. This allows us to undertake furniture removal services, however, this will be under strict Health and Safety protocols. The rest of New Zealand remains at alert Level 2.

Auckland Region -Level 3

To ensure we are protecting our workers, yourself and our community, Auckland have adopted the following methods below, along with working within the Government Guidelines during Alert Level 3 to minimise risk:

  • Received a signed health declaration from our staff to ensure their fitness for work
  • Utilizing Hand Sanitizer when working at residence/off site – where able
  • Washing hands with soap regularly
  • Bringing own towels for hand washing/drying at residence
  • Utilizing Gloves – where required, however, good hand hygiene is enforced
  • Utilizing Masks – the team leader may wear a mask to meet and converse with the client about the job and then remove the mask when work commences, and the client has physically distanced themselves from the team. Moving furniture is physically demanding so Facemasks may not be worn during the removal to aid breathing - please speak to the crew or office if you have any concerns
  • Maintaining regular hygiene – covering coughs/sneezes with tissues or into sleeve or arm
  • Taking own named and labelled water bottles
  • Greeting customers with a smile rather than a hand-shake and ensuring no hand to hand contact
  • Maintaining a 1-metre distance between workers where practical
  • Using crews from the same family where able
  • Notices and information displayed in offices and warehouse regarding hygiene and protection
  • Wiping down vehicles, tools, equipment and maintaining good hygiene standards at our facilities.

To protect our crew, when working in your home – we will be asking you to:

  • Sign a health declaration for your household
  • Minimise the number of people in your household on moving day, if practical
  • Keep a 2m distance from our workers at all times
  • Provide hand washing facilities for our workers

Please do not hesitate to contact us if you have any queries – our team is waiting for your call.

At this stage, we will still continue to offer sales surveys remotely -in the Auckland region and physical surveys in the rest of New Zealand or request a quote here.

Our branch in Auckland, will remain closed to the public for the duration of Level 3.

We are scheduled to be operating at alert Level 3 for 3 days and will be monitoring this fluid environment and provide updates as these become available.

Thank you for your continued support. The Transworld Team.


22.02.2021

Auckland moves into Level One at midnight on Monday 22nd February 2021, joining the rest of New Zealand. At Level One, the only COVID-19 restrictions in New Zealand are at the borders, where all people entering New Zealand have to isolate at a government designated managed facility. During Level 1, Transworld can operate as normal but will still be taking precautions and staying vigilant, especially around hygiene for our staff and clients.

Thanks for your ongoing support.

The Transworld Team


18.02.2021

From Thursday 18 February, Auckland region (Pukekohe to Wellsford) will move to Alert Level 2. The rest of New Zealand moves to Alert Level 1. This will be reviewed on Monday 22 February 2021.

Along with following the Government Guidelines - we will maintain our level 3 procedures but additionally, we are now able to:

  • Welcome our clients back into our offices should you require assistance with paperwork, to drop off or collect freight - whilst maintaining good hygiene and physical distancing protocols
  • Any visitors to our site will be recorded for contact tracing
  • We can now offer in-home surveys as well as remote surveys - depending on your location and your preference.

We look forward to being of continued service to you.

The Transworld Team


15.02.2021

From Monday 15 February 2021, Auckland region (Pukekohe to Wellsford) will move to COVID -19 alert Level 3, this allows us to undertake furniture removal services, however, this will be under strict Health and Safety protocols. The rest of New Zealand remains at alert Level 2.

Auckland Region -Level 3

To ensure we are protecting our workers, yourself and our community, Auckland have adopted the following methods below, along with working within the Government Guidelines during Alert Level 3 to minimise risk:

  • Received a signed health declaration from our staff to ensure their fitness for work
  • Utilizing Hand Sanitizer when working at residence/off site – where able
  • Washing hands with soap regularly
  • Bringing own towels for hand washing/drying at residence
  • Utilizing Gloves – where required, however, good hand hygiene is enforced
  • Utilizing Masks – the team leader may wear a mask to meet and converse with the client about the job and then remove the mask when work commences, and the client has physically distanced themselves from the team. Moving furniture is physically demanding so Facemasks may not be worn during the removal to aid breathing - please speak to the crew or office if you have any concerns
  • Maintaining regular hygiene – covering coughs/sneezes with tissues or into sleeve or arm
  • Taking own named and labelled water bottles
  • Greeting customers with a smile rather than a hand-shake and ensuring no hand to hand contact
  • Maintaining a 1-metre distance between workers where practical
  • Using crews from the same family where able
  • Notices and information displayed in offices and warehouse regarding hygiene and protection
  • Wiping down vehicles, tools, equipment and maintaining good hygiene standards at our facilities.

To protect our crew, when working in your home – we will be asking you to:

  • Sign a health declaration for your household
  • Minimise the number of people in your household on moving day, if practical
  • Keep a 2m distance from our workers at all times
  • Provide hand washing facilities for our workers

Please do not hesitate to contact us if you have any queries – our team is waiting for your call.

At this stage, we will still continue to offer sales surveys remotely -in the Auckland region and physical surveys in the rest of New Zealand or request a quote here.

Our branch in Auckland, will remain closed to the public for the duration of Level 3.

We are scheduled to be operating at alert Level 3 for 3 days and will be monitoring this fluid environment and provide updates as these become available.

Thank you for your continued support. The Transworld Team.


05.10.2020

Auckland moves into level one at midnight 7th October 2020, joining the rest of New Zealand. With this level the only COVID-19 restrictions in New Zealand are at the borders, where all people entering New Zealand have to isolate at a government designated managed location. During level 1 Transworld can operate as normal but will still be taking precautions and staying vigilant, especially around hygiene for our staff and clients.

Thanks for your support.

The Transworld Team


24.08.2020

Following the government announcement at 3pm today, the Auckland region will remain at Level 3 until 11.59pm Sunday 30 August.

During this time we will maintain our Level 3 protocols as per the Government Guidelines and as noted below.

On Monday 31 August to Sunday 6 September Auckland will move to Level 2.

The rest of New Zealand will remain at alert Level 2 until Sunday 6 September.

Please contact us and let us know how we can assist you.

Thank you for your support during this time.

Stay safe, the Transworld Team.


12.08.2020

At Midday on Wednesday 12 August, Auckland region (Pukekohe to Wellsford) will move to COVID -19 alert Level 3, this allows us to undertake furniture removal services, however, this will be under strict Health and Safety protocols. The rest of New Zealand remains at alert Level 2.

Auckland Region -Level 3

To ensure we are protecting our workers, yourself and our community, Auckland have adopted the following methods below, along with working within the Government Guidelines during Alert Level 3 to minimise risk:

  • Received a signed health declaration from our staff to ensure their fitness for work
  • Utilizing Hand Sanitizer when working at residence/off site – where able
  • Washing hands with soap regularly
  • Bringing own towels for hand washing/drying at residence
  • Utilizing Gloves – where required, however, good hand hygiene is enforced
  • Utilizing Masks – the team leader may wear a mask to meet and converse with the client about the job and then remove the mask when work commences, and the client has physically distanced themselves from the team. Moving furniture is physically demanding so Facemasks may not be worn during the removal to aid breathing - please speak to the crew or office if you have any concerns
  • Maintaining regular hygiene – covering coughs/sneezes with tissues or into sleeve or arm
  • Taking own named and labelled water bottles
  • Greeting customers with a smile rather than a hand-shake and ensuring no hand to hand contact
  • Maintaining a 1-metre distance between workers where practical
  • Using crews from the same family where able
  • Notices and information displayed in offices and warehouse regarding hygiene and protection
  • Wiping down vehicles, tools, equipment and maintaining good hygiene standards at our facilities.

To protect our crew, when working in your home – we will be asking you to:

  • Sign a health declaration for your household
  • Minimise the number of people in your household on moving day, if practical
  • Keep a 2m distance from our workers at all times
  • Provide hand washing facilities for our workers

Please do not hesitate to contact us if you have any queries – our team is waiting for your call.

At this stage, we will still continue to offer sales surveys remotely -in the Auckland region and physical surveys in the rest of New Zealand or request a quote here.

Our branch in Auckland, will remain closed to the public for the duration of Level 3.

We are scheduled to be operating at alert Level 3 for 3 days and will be monitoring this fluid environment and provide updates as these become available.

Thank you for your continued support. The Transworld Team.


14.05.2020

As we move to level 2 on Thursday 14 May along with following the Government Guidelines - we will maintain our level 3 procedures but additionally, we are now able to:

  • Welcome our clients back into our offices should you require assistance with paperwork, to drop off or collect freight - whilst maintaining good hygiene and physical distancing protocols
  • Any visitors to our site will be recorded for contact tracing
  • We can now offer in-home surveys as well as remote surveys - depending on your location and your preference.

We look forward to being of continued service to you.

The Transworld Team


08.06.2020

New Zealand moves into level one at midnight 8th June 2020.  With this level the only COVID-19 restrictions in New Zealand are at the borders, where all people entering New Zealand have to isolate at a government designated location, luckily for some, it’s a 5 Star Hotel.  During level 1 Transworld can operate as normal but will still be taking precautions and staying vigilant, especially around hygiene for our staff and clients.

Thanks for your support.

The Transworld Team


14.05.2020

As we move to level 2 on Thursday 14 May along with following the Government Guidelines - we will maintain our level 3 procedures but additionally, we are now able to:

  • Welcome our clients back into our offices should you require assistance with paperwork, to drop off or collect freight - whilst maintaining good hygiene and physical distancing protocols
  • Any visitors to our site will be recorded for contact tracing
  • We can now offer in-home surveys as well as remote surveys - depending on your location and your preference.

We look forward to being of continued service to you.

The Transworld Team


28.04.2020

To ensure we are protecting our workers, yourself and our community, we have adopted the following methods below, along with working within the Government Guidelines during Alert Level 3 to minimise risk:

  • Received a signed health declaration from our staff to ensure their fitness for work
  • Utilizing Hand Sanitizer when working at residence/off site – where able
  • Washing hands with soap regularly
  • Bringing own towels for hand washing/drying at residence
  • Utilizing Gloves – where required
  • Maintaining regular hygiene – covering coughs/sneezes with tissues or into sleeve or arm
  • Taking own named and labelled water bottles
  • Greeting customers with a smile rather than a hand-shake and ensuring no hand to hand contact
  • Maintaining a 1-metre distance between workers where practical
  • Using crews from the same family where able
  • Notices and information displayed in offices and warehouse regarding hygiene and protection
  • Wiping down vehicles, tools, equipment and maintaining good hygiene standards at our facilities.

To protect our crew, when working in your home – we will be asking you to:

  • Sign a health declaration for your household
  • Minimise the number of people in your household on moving day, if practical
  • Keep a 2m distance from our workers at all times
  • Provide hand washing facilities for our workers

Thank you for your support, while we continue to keep NZ safe.


20.04.2020

Were back in Business from Tuesday 28th April and we are good to go!

At Midnight on 27th April New Zealand will move down to COVID -19 alert Level 3, this allows us to undertake furniture removal services, however, this will be under strict Health and Safety protocols.

Due to the level 4 lockdown, we will be dealing with an initial backlog of freight that we will be working hard to deliver to our import customers as quickly as possible, along with packing and uplifting our urgent export freight where required and servicing our domestic clients.

We do ask for your patience while we work through this but please do not hesitate to contact us if you have any queries – our team is waiting for your call.

At this stage, we will still continue to offer sales surveys remotely or request a quote here.

Our branches in Auckland, Tauranga, Wellington and Christchurch will continue to remain closed to the public for the duration of Level 3.

We are scheduled to be operating at alert Level 3 until 11 May 2020 and will be monitoring this fluid environment and provide updates as these become available.

Thank you for your continued support. The Transworld Team.

 

 


 

26.03.2020

At Midnight on 25th March New Zealand moved to COVID -19 alert Level 4.

This means all our offices: Auckland, Tauranga, Wellington and Christchurch will be closed to customers for a minimum of 4 weeks.

As furniture removals is classified as a non-essential business by the government, we will be unable to undertake any operational collections or deliveries during the level 4 lock down period to ensure our staff and public remain safe.

All our staff will now be working from home and rest assured we will still be receiving and answering emails and can assist with all your enquiries whether it be for import, export or domestic work. We can also carry out sales surveys remotely where required.

Please don't hesitate to contact us if you require assistance.

We will be monitoring this fluid environment and provide updates as these become available in our endeavour to stop to the spread of COVID-19 in New Zealand.

 

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