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Testimonials

Testimonials

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Hi Sue,

How can I put in a good word for you, Pete, Kong, and Alex? All of you were just fabulous.
Thanks so much again for the great job!

Cheers,
TSL

Auckland to California - 11/07/2016

 

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Dear Morag,

Thanks for your attention re: couch quote and shipping process.

At the beginning of my phoning three companies for quotes, one didn't bother to call back, the second took many days for a written quote that beyond price, was vague and non disclosing on my obligations and liability as a retailer/consignor. The third, Transworld, provided me with everything I need to know to complete an all up purchase and shipping transaction with a client.

There's no doubt where my future shipping business will go to. Personalized business relationships are important to me. Thanks again Morag.

Kind regards,
SM

Rotorua to Michigan - 08/07/2016

 

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G’day John

Thanks for this email.

Frankly, I cancelled appointments with other moving companies after our meeting, simply because you showed up within a week (not a month), and it was clear from the first discussion that you understood what I needed and you knew exactly how to deliver the package I needed.

In short, we understood each other and I am happy to trust your professionalism. Your email here perhaps reinforces that I made a sound choice.

Let's get on with it.

Cheers
TH

Wellington to Adelaide - 01/07/2016

 

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Hi Brenda,

Yes indeed. The guys who picked up our stuff were very efficient (and exceptionally friendly on top of that). Very happy how that went.

Many thanks for all your help and assistance.

Regards,
SW

Auckland to Zurich - 30/06/2016

 

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Hi Cheryl,

Thank you for the email.

I can't speak highly enough of the team that came and delivered my goods today. In particular the taller gentleman out of the three was so lovely and personable, it was a pleasure to meet and talk to him, he is an asset to the team.

Also I would like to thank you for all of the organisation that you have had to do, with the delivery of my goods, I really appreciate it.

I have had the most positive experience moving with both your company and OSS removals in Australia, so once again thank you so much.

Kind Regards,
Diana

Melbourne to Wellington - 29/06/2016

 

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Good afternoon Sue

Together with my whole family we wanted to say a very very big thank you for all your support and help during our moving process.

Please pass our thanks to those 2 gentleman as well and their boys for a superb job in wrapping and securing our household and personal belongings and we are very pleased to inform that all our stuff was received in upmost top condition and not even a dish was broken even though it had to come all the way from Perth as well.

Also your partners (Key Bros) in Perth were also very helpful and we used them for moving our stuff from Perth to Melbourne.

I will surely not hesitate to mention you should any of my friends or family need services moving overseas. Once again a big thank you.

Kind Regards
SD

Auckland to Perth (to Melbourne) - 28/06/2016

 

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Hi Cheryl,

Just to let you know that everything arrived, nothing was broken and I was very impressed with the service I received. I would definitely recommend my family and friends use Transworld for future removals.

Kind regards,
AC

Melbourne to New Plymouth - 28/06/2016

 

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Hi Sue,

Thanks so much!

Yesterday went very well. Everyone at Transworld has been so helpful and we couldn't be happier with the way things have gone... so far!

Thanks again,
C&FG

Auckland to Netherlands - 24/06/2016

 

globe

Dear Morag,

Thank you for your excellent services.

Kind Regards,
DM

Removals Department, Williams & Gosling Limited, Fiji - 21/06/2016

 

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Hi Brenda

The packers were excellent, very friendly and professional. They were quick and efficient, but also careful and I felt that they treated the situation with respect. They introduced themselves with a smile and a handshake. I will definitely recommend Transworld to everyone!

Thank you for making this easy.
CF

Auckland to NSW - 20/06/2016

 

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Hi Brenda

So our time has come to an end. Thank you for all your kind attention and a job well done. I have contacted and done all that Michelle needs, so just now to look forward to a hassle free clearance and delivery.

Thanks again for being a superb and conscientious helper and adviser and hope life treats you well in the future!

Kindest regards
DS

Auckland to Melbourne - 17/06/2016

 

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Hi Morag,

We just wanted to say thank you for helping to arrange the delivery of our goods. Your help answering our questions and allaying our concerns was greatly appreciated.

In addition, the 2 man team who delivered the items yesterday were absolutely brilliant. Helpful, polite and efficient - all with a sense of humour to match.

Would highly recommend your services in the future.

Thanks,
M&S P

Canada to Papamoa - 16/06/2016

 

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Hello Sue,

Thank you for your help and excellent service.

Kind Regards
BM

Auckland to Melbourne - 14/06/2016

 

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Hi Holly,

Thanks heaps for your help and being so prompt with your handling.

Regards
KI

Auckland to Melbourne - 13/06/2016

 

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Dear Brenda, Vicki, Kong and the boys

Thank you so much for making the moves so easy and hassle free. I was dreading the thought of moving and relocating but your very professional team moved in and took over so efficiently that very little effort was required on my/our part. At The P there was quite a party atmosphere as my sister and I and the cheerful, obliging, friendly boys unpacked my goods. It was actually quite fun! I am very grateful to you all for your excellent service. Thank you so much.

Kind Regards
J&R F

Auckland Relocation - 13/06/2016

 

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Hi Trevor

Thank you for a smooth delivery of the households, your boys were helpful in getting things done.

Thanks again for a fantastic service. Will contact you in future for any services.

Best Regards
BK

Australia to Auckland - 09/06/2016

 

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Dear John

I just wanted to let you know that all our goods arrived safe and sound – all boxes have been unpacked today.
We are really happy with your service, your packing crew did an amazing job!
Our goods were packed extremely well and the guys are true stars - thanks to all of you.

All the best from the northern hemisphere.

Cheers
SL

Wellington to Germany - 06/06/2016

 

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Hi Sue

Thank you for all your help, you and the team at Transworld have been awesome and have made the whole move a lot easier than we thought.

Regards
L&S B

Auckland - UK - 29/05/2016

 

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Hello there

Just wanted to congratulate you on one of your staff members – Brenda Wilson.
I am moving to Sydney in September and any move is always chaotic, busy, and traumatic – with a hundred things to think of.

Brenda has been sensational – friendly, warm, professional, and with a sense of humour. I feel really supported and she has taken a huge weight off my shoulders – I also know I can ring her at any time if I have any queries and she won’t be hassled.
BRAVO.

Cheers
AC

Auckland - Sydney - 27/05/2016

 

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Thanks Holly

Look forward to catching up with further progress, it's been great to deal with you & make the moving arrangements as easy as possible (give your self a pay rise!).

Sincerely,
KD

Auckland to Brisbane - 27/05/2016

 

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Hi Vicki,

Thank you for your great service! Your boys where awsome, hard and precise workers! That made it much easier for us.

Again thanks and it was great to meet you.
Kind regards,
AS

Auckland to Netherlands - 27/05/2016

 

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Hi Colleen,

I just wanted to say thank you for everything you have done to get my shipment safely to me. The guy who trucked it down from Auckland was great. Very polite, friendly and efficient.

I am slowly working my way through the boxes but the guys unpacked my bed and the heavy wall unit so that I could get things started and at least have a restful nights sleep, for which I am very grateful.

Thank you again,
Kind regards,
LB

Australia to Auckland - 24/05/2016

 

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Hi Morag

Thanks for everything and say thank you to the two lads that turned up to do the loading they did a nice job and very polite.

Thanks
NP

Te Awamutu to Wales - 22/05/2016

 

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Thanks Brenda

As always you have been so helpful in this process.

Have a great day,
AH

Melbourne to Auckland - 19/05/2016

 

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Hello Holly,

Thank you for your help and the men who came to repack the boxes were very accommodating and polite.

They also had a great sense of humour.

Kind Regards
MW

Auckland to Perth - 17/05/2016

 

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Thanks Jenny

Good job by the team on Saturday.

WA

Christchurch Removal - 16/05/2016

 

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Hi Cheryl,

V and I wanted to say thank you for the wonderful work your team did with the delivery - I wasn't able to be there on the day but V found the staff helpful, polite and considerate which was great during the stress of moving. We had an uncomfortable experience with the pack up in Sydney so it was great to be treated so well here.

With thanks
CD

Sydney to Wellington - 16/05/2016

 

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Hi Sue

Yes, all went well yesterday with the packers being very efficient.

MB

Auckland to UK - 13/05/2016

 

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Sue

Thanks for all your help.

The boys were fantastic yesterday and really helpful. Peter especially was really good doing the packing on Wednesday and keeping the team moving yesterday!

AT

Auckland to Canada - 13/05/2016

 

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Good morning Brenda

Thank you again for your great service. I will definitely recommend you to others!

RH

Auckland to Malaysia - 12/05/2016

 

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Thanks Brenda

I received an email with all the information regarding arrival stating I will be contacted once everything has been cleared. There was also a contact person in Australia and their details. So I shall play the waiting game till I'm notified on the other side.

Thanks again Brenda, you have been fantastic to deal with and a great help.

Cheers
IM

Auckland to Brisbane - 11/05/2016

 

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Hi Sue

Apologies for the delay and many thanks for your assistance.

Please pass on my regards to Kong and many thanks. It was great to see him.

Kind Regards
CF

Auckland to Queensland - 9/05/2016

 

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Dear Morag,

Thank you for arranging the delivery of our furniture and please pass on our thanks to the guys. They were brilliant. Hard working, friendly, polite and helpful. A credit to your company.

Kind Regards
S&V G

UK to Gisborne - 6/05/2016

 

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Hi Brenda

Just a note to thank you and Transworld for the excellent service I have received. I have been here nearly a month now...my things arrived in perfect condition 2 weeks ago. It was all so easy and you were an absolute pleasure to deal with at such a stressful time.

Kind regards
JH

Auckland to UK - 03/05/2016

 

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Hi Colleen,

I am writing just to say thank you very much for your efforts to organise the delivery of the container on Friday. Additionally, both your understanding of our needs and your efficiency meant a lot to us.

We have been very happy to cooperate with you.
Cheers,
N&D

Greece to Auckland - 03/05/2016

 

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Dear Paul,

I would like to thank you for your service to date.

The guys who came and did the packing are a credit to Transworld Removals. They were courteous, respectful and never stopped working from the time they arrived to their departure.

They were thorough and made sure that they had packed everything. They didn't even stop for a cup of tea which is unusual these days. We were impressed with the few hours that it took them to complete the task.

Backed by yours and Jenny's attention to detail, this has been a stress free removal. Thank You.

Regards
GT

Akaroa to UK - 02/05/2016

 

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Hi Sue,

As I said on the phone, the guys were all great. Friendly polite and professional. All in all, so far, as good an experience as is possible when relocating.

Kind regards,
SH

Auckland to UK - 30/04/2016

 

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Dear Paul,

Just wanted to thank you for all of your patience and help throughout our drawn out moving process!
Everything arrived yesterday, all perfectly packed and delivered. Can't wait to unpack!

Kind regards
MJ

South Australia to Nelson - 29/04/2016

 

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Hello Paul

Thanks for this, I have just put the money into your account. I has been a pleasure dealing with your company - thanks for your help. (Wayne and Caleb have also been delightful!)

Kind Regards,

JG

Taupo to UK – 19/01/2016

 

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Hi Vicki,

I filled out the questionnaire and put this feedback into one of the boxes. I couldn't find anywhere online to leave feedback, but if you're happy with what I wrote, then I'd be happy for you to post it as a testimonial. Alternatively, if there is something else specific that you want included, just let me know.

"We hadn't made an overseas move before and knew nothing about shipping, and required customs clearances. Vicki and the whole Transworld team made the entire process easy for us. All required information was supplied to us at the start, and Vicki was there with us every step of the way, answering any questions we had over the phone or on email - always with very quick and knowledgeable responses. Vicki even supplied us with packing material and a team to professionally load our container. A real one stop shop solution. Your local agent in Victoria was also fantastic and even managed to get our shipment delivered to us on New Years Eve, so we got to start the New Year with the new house really feeling like home. To top it all off, I got multiple quotes when we first started looking at making a move, and Transworld were the most competitive. The best service at the best price. I wouldn't hesitate to recommend you to anyone who is thinking of making the big move. Thanks so much Vicki and the Transworld team."

Regards,

HS

Auckland to Melbourne – 12/01/2016

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Hi Sue

Now we are happily settled in our new house in Melbourne, I wanted to write to you and thank you and the team at TransWorld for a fantastic experience with our recent move. From start to finish the organisation was professional, friendly and just superbly executed. We were delighted to unpack here in Melbourne and find that everything had arrived safely. As I mentioned to you before this has not been our experience in the past with other moving companies where we sadly had goods stolen. For example my son had accidently left his brand new (still sealed in its box) iWatch on his desk the day his room was packed, it would have been a tempting target. Of course it arrived completely safely and this is a testimony to the quality of your people. It was great to have such trustworthy guys doing the packing. My warmest thanks to them. Peter I think was the team leader, they were top blokes.

The other area of course is the quality and care of the pack. Clearly Transworld go to great lengths to wrap things carefully and this was shown by the safe arrival of a huge load. One or two small glass items did sadly get damaged along with a leg of a nested table, but these were very small items and in the scale of such a large move we were delighted with how it all came through. The guys unpacking it at this end said that of all the companies they deal with TransWorld had a great reputation and were known for the careful way everything is packed. We would certainly endorse this.

I would say also that the OSS team here were excellent, we would highly recommend them as well.

Finally, everyone we talk to about the move is astonished that we got the whole thing through before Christmas, especially given the industrial action by the border security people here. This was an incredible achievement by you and the team and we are so very grateful. This has enabled us to have Christmas and New Year in our own home, with all our furniture and goods around us, it has been wonderful. My sincere thanks for all the work you put into getting it through Australian customs so quickly.

I cannot speak highly enough of TransWorld, our move was a wonderful experience all the way through and you all deserve every success.

I would be very happy to be contacted further if you would like, and are also happy for any of my comments to be used in your promotional material.

Please pass on my appreciation to Jo also, we are very thankful for all the work people have put in on our behalf.

Kind regards,

BK

Auckland to Melbourne – 04/01/2016

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Good morning Morag,

Just to let you know we got all our stuff. And the delivery men were great. Thank you for all your help & support. You have been awesome!!! Hope you have a merry Christmas & happy holiday ...

LR

Queensland to Taranaki – 23/12/2015

 

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Hi Sue

I hate questionnaires, they are so impersonal, therefore....

  • Service level....very good at the NZ end and the UK end
  • Communications NZ end slightly better than UK
  • Cost...reasonable but only because the NZ Dollar fell dramatically after I was quoted
  • Damage....negligible (one broken plate)
  • missing items....none that we are aware of
  • would I recommend you? Yes.

Hope this helps

SC

Wellsford to UK – 20/12/2015

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Hello Colleen,

I tried to partake the questionnaire, but unfortunately, I kept going around in circles and the questionnaire did not appear.

However, I would like to take this opportunity to thank you, Marija and Russell for a great team effort! We really appreciated your patience and assistance all the way through.

Hope we get to meet, one day

Wishing you all the best

CS

Macedonia to Coromandel – 09/12/2015

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Hi Jo

Thanks for seeking feedback. Your team were outstanding - please pass on our sincere thanks. They showed tremendous care yet were incredibly efficient. There was one point where we needed to unpack 2 life jackets, which must have been frustrating, and they did this with good cheer and without hesitation. As a result we have nothing but praise for the Transworld team and look forward to recommending you to others.

I hope your move went well. Best wishes for a relaxing weekend.

Thank you again

SB

Auckland to Melbourne – 28/11/2015

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Hi Morag

I would like to thank you and your staff for the fine job you all did getting my belonging to Perth for me. All arrived in good shape, thanks very much.

Regards

SB

Tauranga to Perth – 16/11/2015

 

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Hi Colleen

Just letting you know that our household goods arrived today and all seems well. We have completed paperwork and, although we have not unpacked all the boxes, it seems so far that things have arrived in good order.

I particularly want to commend the three fellows who delivered the goods to us. They were efficient, helpful and friendly and got the job done gently and smoothly. A really nice crew and it was a pleasure working with them. Thanks too to Russell who kept us informed on the delivery times and to you for keeping us informed.

cheers and best wishes

KC

Queensland, Australia to Russell – 09/11/2015

 

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Dear Brenda

My things arrived yesterday. So much sooner than I expected. Thank you for your great service, if and when I decide to return, you will be my first port of call.

Thanks again

KC

Auckland to South Africa – 28/10/2015

 

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Hi

I wanted to fill in the feedback request as I was incredibly impressed with your service- everything from Cynthia and Karen in Vancouver being so helpful, nice, friendly and informative and easy to contact to Vaughan being so helpful, knowledgeable and informative here in NZ. The timings were accurate as was the initial quote. I received timely replies to any phone call or email I sent. The guys that came to pack the stuff were bang on time and friendly and fast!

I have already recommended you fully to the film crew here in NZ and back in Vancouver will continue to do so. Unfortunately I can't figure out how to log into the website to do this officially!

Regards

JL

Canada to Wellington – 27/10/2015

 

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Hi Brenda,

Have just paid your bill. The guys were really good on Monday, polite, respectful and very efficient.

Thanks for all the help.

Regards

PC

Dargaville to Spain – 22/10/2015

 

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