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Testimonials

Testimonials

globe

Hi Vicki,

I filled out the questionnaire and put this feedback into one of the boxes. I couldn't find anywhere online to leave feedback, but if you're happy with what I wrote, then I'd be happy for you to post it as a testimonial. Alternatively, if there is something else specific that you want included, just let me know.

"We hadn't made an overseas move before and knew nothing about shipping, and required customs clearances. Vicki and the whole Transworld team made the entire process easy for us. All required information was supplied to us at the start, and Vicki was there with us every step of the way, answering any questions we had over the phone or on email - always with very quick and knowledgeable responses. Vicki even supplied us with packing material and a team to professionally load our container. A real one stop shop solution. Your local agent in Victoria was also fantastic and even managed to get our shipment delivered to us on New Years Eve, so we got to start the New Year with the new house really feeling like home. To top it all off, I got multiple quotes when we first started looking at making a move, and Transworld were the most competitive. The best service at the best price. I wouldn't hesitate to recommend you to anyone who is thinking of making the big move. Thanks so much Vicki and the Transworld team."

Regards,

HS

Auckland to Melbourne – 12/01/2016

globe

Hi Sue

Now we are happily settled in our new house in Melbourne, I wanted to write to you and thank you and the team at TransWorld for a fantastic experience with our recent move. From start to finish the organisation was professional, friendly and just superbly executed. We were delighted to unpack here in Melbourne and find that everything had arrived safely. As I mentioned to you before this has not been our experience in the past with other moving companies where we sadly had goods stolen. For example my son had accidently left his brand new (still sealed in its box) iWatch on his desk the day his room was packed, it would have been a tempting target. Of course it arrived completely safely and this is a testimony to the quality of your people. It was great to have such trustworthy guys doing the packing. My warmest thanks to them. Peter I think was the team leader, they were top blokes.

The other area of course is the quality and care of the pack. Clearly Transworld go to great lengths to wrap things carefully and this was shown by the safe arrival of a huge load. One or two small glass items did sadly get damaged along with a leg of a nested table, but these were very small items and in the scale of such a large move we were delighted with how it all came through. The guys unpacking it at this end said that of all the companies they deal with TransWorld had a great reputation and were known for the careful way everything is packed. We would certainly endorse this.

I would say also that the OSS team here were excellent, we would highly recommend them as well.

Finally, everyone we talk to about the move is astonished that we got the whole thing through before Christmas, especially given the industrial action by the border security people here. This was an incredible achievement by you and the team and we are so very grateful. This has enabled us to have Christmas and New Year in our own home, with all our furniture and goods around us, it has been wonderful. My sincere thanks for all the work you put into getting it through Australian customs so quickly.

I cannot speak highly enough of TransWorld, our move was a wonderful experience all the way through and you all deserve every success.

I would be very happy to be contacted further if you would like, and are also happy for any of my comments to be used in your promotional material.

Please pass on my appreciation to Jo also, we are very thankful for all the work people have put in on our behalf.

Kind regards,

BK

Auckland to Melbourne – 04/01/2016

globe

Good morning Morag,

Just to let you know we got all our stuff. And the delivery men were great. Thank you for all your help & support. You have been awesome!!! Hope you have a merry Christmas & happy holiday ...

LR

Queensland to Taranaki – 23/12/2015

 

globe

Hi Sue

I hate questionnaires, they are so impersonal, therefore....

  • Service level....very good at the NZ end and the UK end
  • Communications NZ end slightly better than UK
  • Cost...reasonable but only because the NZ Dollar fell dramatically after I was quoted
  • Damage....negligible (one broken plate)
  • missing items....none that we are aware of
  • would I recommend you? Yes.

Hope this helps

SC

Wellsford to UK – 20/12/2015

globe

Hello Colleen,

I tried to partake the questionnaire, but unfortunately, I kept going around in circles and the questionnaire did not appear.

However, I would like to take this opportunity to thank you, Marija and Russell for a great team effort! We really appreciated your patience and assistance all the way through.

Hope we get to meet, one day

Wishing you all the best

CS

Macedonia to Coromandel – 09/12/2015

globe

Hi Jo

Thanks for seeking feedback. Your team were outstanding - please pass on our sincere thanks. They showed tremendous care yet were incredibly efficient. There was one point where we needed to unpack 2 life jackets, which must have been frustrating, and they did this with good cheer and without hesitation. As a result we have nothing but praise for the Transworld team and look forward to recommending you to others.

I hope your move went well. Best wishes for a relaxing weekend.

Thank you again

SB

Auckland to Melbourne – 28/11/2015

globe

Hi Morag

I would like to thank you and your staff for the fine job you all did getting my belonging to Perth for me. All arrived in good shape, thanks very much.

Regards

SB

Tauranga to Perth – 16/11/2015

 

globe

Hi Colleen

Just letting you know that our household goods arrived today and all seems well. We have completed paperwork and, although we have not unpacked all the boxes, it seems so far that things have arrived in good order.

I particularly want to commend the three fellows who delivered the goods to us. They were efficient, helpful and friendly and got the job done gently and smoothly. A really nice crew and it was a pleasure working with them. Thanks too to Russell who kept us informed on the delivery times and to you for keeping us informed.

cheers and best wishes

KC

Queensland, Australia to Russell – 09/11/2015

 

globe

Dear Brenda

My things arrived yesterday. So much sooner than I expected. Thank you for your great service, if and when I decide to return, you will be my first port of call.

Thanks again

KC

Auckland to South Africa – 28/10/2015

 

globe

Hi

I wanted to fill in the feedback request as I was incredibly impressed with your service- everything from Cynthia and Karen in Vancouver being so helpful, nice, friendly and informative and easy to contact to Vaughan being so helpful, knowledgeable and informative here in NZ. The timings were accurate as was the initial quote. I received timely replies to any phone call or email I sent. The guys that came to pack the stuff were bang on time and friendly and fast!

I have already recommended you fully to the film crew here in NZ and back in Vancouver will continue to do so. Unfortunately I can't figure out how to log into the website to do this officially!

Regards

JL

Canada to Wellington – 27/10/2015

 

globe

Hi Brenda,

Have just paid your bill. The guys were really good on Monday, polite, respectful and very efficient.

Thanks for all the help.

Regards

PC

Dargaville to Spain – 22/10/2015

 

globe

Hi John

Your Guys were brilliant , they have just left at 3.20pm they were amazing , friendly & helpful.

I'd highly recommend them..

Thank you so much,

LH

Wellington to UK – 15/10/2015

 

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Gill and Vaughan

Our consignment was delivered on Monday 12 October, and two items were found to be damaged.

I would add that the packers for John Mason and the delivery team for Transworld International were all extremely professional, polite and most importantly - cheerful!

Thank you both for your assistance.

JB

UK to Auckland – 15/10/2015

 

globe

Hi Brenda,

I appreciate your assistance. It has been a pleasure doing business with you and without doubt will recommend you and Transworld to my colleagues in New Zealand.

Regards

AR

Auckland to Malaysia – 13/10/2015

 

globe

Hi Sue - am writing to you from a fairly warm London morning.

I wanted to officially thank you for a great job in moving my stuff from Auckland to Orpington. I have now completely unpacked and nothing was broken or damaged in any way. An excellent service from your end and I am really grateful that I didn't need to worry about anything.

Please thank everyone involved in the packing at the end of June. I am very impressed with your service.

With kind regards

CN

Auckland to UK – 06/10/2015

 

 

globe

Good afternoon Sue

The transworld team have completed our shipment of furniture and the service was wonderful. Thank you to your team for their efforts in ensuring it all arrived onetime without hassle.

Would certainly recommend your company to anyone else in the future.

Kind regards,

CG

Auckland to Rotorua – 29/09/2015

globe

Hello Gillian,

Thank you very sincerely. You are by far the most courteous & helpful accounting dept. that I have had the pleasure to deal with in many years.

Kind regards,

LC

Tauranga to Queensland – 29/09/2015

 

globe

Hello Sue,

To let you know that my furniture was unloaded yesterday without hitch .Thank you to all of the crew concerned. A great job done by you all.

Thankyou,

TL

Auckland to Brisbane – 15/09/2015

 

globe

Hi John,

I wanted to send you an email to personally thank you and your company for doing a good job. We are very satisfied.

I must also convey to you our most sincere appreciation for the job done by two wonderful, professional and cheerful workers who moved our luggage on Friday, 4th September. They were a great help and me and my family owe our most sincere gratitude to both of them. Please do pass on our message.

Look forward to doing business with Transworld again.

have a nice day.

SS

Pakistan to Wellington – 09/09/201

 

globe

Good Morning Morag,

Just checking in my belongings arrived beautifully such a lovely service by both Transworld and OSS many thanks for all the tireless effort put into my international move. Hope the car wasn't too much trouble to get into VTNZ just waiting on my car the last bit.

Kind regards

RS

Queensland to New Zealand – 24/08/2015

 

 

globeHi Cheryl

Just a quick note to say thanks to you and the team for the awesome service!

Will definitely be recommending OSS/Transworld!!!

Kind regards

N & LP

Brisbane, Australia to New Plymouth 10/06/2015

 

globeDear Sue,

I want to thank you and your team for your efforts in getting my storage to me here in Australia. From the initial booking with Transworld to the receiving of my goods it has been such a pleasure to deal with you all.

Communication always friendly and responsive to customer needs, your team efficient, professional, prompt, and the packers fantastic.!..such care and expertise..Borno deserves world recognition..you have a treasure there..unpacking his work was awesome...he and Marcus a super team.

And last but not least your rates are so reasonable...I will definitely use Transworld again and have recommended you to others.

Your link here with King and Wilson was great also..communicative, friendly, and hardworking guys..didn't seem to phase them the 19 steps up to my flat..!

All the best for a great team and a great company

SR

Auckland to Sydney, Australia 09/06/2015

globeDear Sue, Thank you so much for the smooth transition, and very hassle free service that you have provided. We will certainly be recommending you to our friends.

Take care from N & NT

Auckland to Yorkshire, UK 09/06/2015

 

 

globeDear Brenda

Thank you very much for keeping us informed and for your professional service throughout the packing process. Dion & Pesi were also very helpful when it came to the collection.

Yours sincerely

SH

Auckland to Somerset, UK 09/06/2015

 

globeHi Brenda

Just a quick email to say what a wonderful job Kong and Marcus done in packing up our house.

They were professional, polite and really know their job.

Kong was amazing with his calm manner and experience.

Marcus was a real gentleman and a lovely person to have around.

They are both a credit to Transworld.

We had Dion and another young man join Kong and Marcus on the second day and they were equally professional.

Please say a huge 'Thank you' to them all.

Thank you for making a stressful time a calmer one.

Kind Regards

H&PG

Auckland to London, UK 28/05/2015

globeHi Sue

Just a short note to you to say thank you to yourself and Transworld in conjunction with Simpsons Uk for a successful relocation.

I arrived on 3/5/15, and my sister had a message 3 days before to say my container was being delivered on 5/5/15 !!! I wanted to have the apartment painted first and they agreed to store for 1 week free of charge. Yesterday the boxes were delivered on time, free of any complication. Painting will be complete on Friday , then I will clean and start to unpack. Hopefully all intact.

So a stress free service from start to finish. Thank you.

I had a wonderful cruise on the Queen Elizabeth and am now in the early processes of setting up home. Getting a phone, car, car insurance, drivers licence, furniture....etc. fortunate to be staying with mum and have great support from my sisters.

So thanks again for a professional and caring service.

Kind regards

HB

Auckland to UK 13/05/2015

globeMorning Vaughan,

Just completed unpacking all of our boxes want to thank you and your staff for the

professional service given to us by your company it was great and we would use your

service again if we moved again thanks.

Kind regards C & JR

Queensland, Australia to Auckland 13/05/2015

globeHi Morag,

Finally we are nearing the end of our unpacking! It has been a big job but an exciting one at the same time. I have been very impressed as there have been no breakages or damage of any sort. I not sure if Paul has done the feedback form so I will check with him tonight and make sure it is completed. In the meantime I was wondering if I could arrange to have the boxes and packing paper etc picked up sometime? As it is all outside anytime suits us. We have tried to keep it undercover as much as possible to keep it dry.

Also, our sincere thanks to you Morag for the work you have done on our behalf. You have made this part of our move so straightforward and easy and the information you have provided, or requested has always been clear and simple to follow. I'm not sure if I have asked you already (if I have I'm not sure I've still got the email) but do you have a contact person in Nelson whom I could contact for a quote. My mother is also moving to Cambridge and will need a moving company to shift her furniture.

Regards,

J & PM

Switzerland to Cambridge, New Zealand 23/04/2015

globeHello John

Just a last email to let you know that all our worldly belongings arrived safe and sound in the UK on the 10th of April.

We are slowly unpacking the gear and we are very impressed with the packaging and care that was obviously taken by your team in New Zealand. My wife is especially pleased with the packaging and we are pleased to report that we have not had any breakages in transit which is all down to the great team you have working with you.

The experience was a strange one as we were not in the country to send our stuff and so you had to handle everything for us with only email as the connection to us. The service your and your team provided was nothing short of outstanding, and we would highly recommend you and your team to anyone thinking of moving across the world.

Again a big thanks from all the family here, but unfortunately you will not be hearing from us again as we are here to stay in the UK. cid:This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards

SF

Wellington to Hampshire, UK 23/04/2015

globeHi Brenda.

It's almost midnight here, just going to bed feeling very jet lagged.

I will pay the invoice online tomorrow morning.

The guy who came to pick it up came on time, a very pleasant and professional approach, just like yourself, well done and thank you Brenda.

Best wishes.

BR

Pahia, Northland to Dublin, Ireland 08/04/2015

globeHi Morag,

Move went well today, guys were very professional – thanks for everything

CR

Sydney, Australia to Tauranga 07/04/2015

 

 

globeHi there,

Transworld delivered our international shipment in early Feb.

We were so impressed by the team of guys who brought all the gear in and reassembled it. They were pleasant and professional, and supported us well. Steve and I both appreciated their manner and work ethic. I've meant to write before, but I just keep forgetting.

Finally we've finished unpacking everything! We're all set now for someone to come by and pick up our waste. Sometime early next week would be so fabulous.

With thanks,

LD

London, UK to Auckland 13/03/2015

globeMorning Brenda,

It has taken me a while to reply but please feedback the following to all concerned/mentioned

-firstly, yourself! You have been efficient and marvellous in your helpful, full responses to all of my initial phone calls and continuing emails. Thank you!

- the two men who came and helped me complete the packing were great too. They arrived early and I wasn't ready, but they helped me pack tricky items and allowed me to do what I needed, whilst getting their own job done.

- despite me packing our own belongings, it seems many had to be re-packed prior to shipping, to fit the custom-made crate. Whoever did this was careful and thorough, making sure our items were well packed and arrived safely.

A great team effort all round. Again many thanks.

There would only be one small criticism: the insurance form should have been completed at the time of goods being taken from my house. When I asked the gentleman who was with me, he seemed to not know whose responsibility this form was. I ended up completing it the morning after the items had gone and due to that being very close to my flight date & whilst I was still at work, it was an extra something I could have done without.

Minor really in the scheme of things but hope you don't mind me mentioning it.

All the best,

JPM

Auckland to Malaysia 25/02/2015

globeThanks Brenda, Will get the money sent to you soon.

Thanks very much for being there as a good company representative. Your cooperation with me was wonderful.

Regards

SP

Maungataroto, Northland to Sydney, Australia - 13/02/2015

globeFeedback left today Brenda - the goods came last week. Great service from you - thank you very much for everything from your side. Very professional service - i'll use you again.. .

Regards, SH

Auckland to Abu Dhabi, UAE - 13/02/2015

 

 

globeHi Vicki

I would like you to pass on to all the team at Transworld my thanks for the smooth transfere to Auckland for my household contents. The efficient and professional way in which all aspects were carried out, confirms my use of this company, and the reason I have recommended you to many friends, who have used your company, and been completely happy.

In closing I would like to give special thanks to Vicki for always being so bright ,helpful, and puts you at ease straight away.

Regards KS

Brisbane, Australia to Auckland, New Zealand    10/02/2015

globeHi Vaughan,

I tried to respond on your site but it didn't work.

Just to say that I was  delighted with the service. The men delivering my boxes were very good and helpful.  Everything sent arrived in perfect condition, there were no damages whatsoever and the boxes were in excellent condition.

I would be happy to use your services again should I need to transport more items from the UK.

Kind regards, EE

UK to Thames, NZ            02/02/2015

globeHi Sue,

Thanks for your email!!

I have already been contacted by your agent here in Australia.

Thanks for all your support throughout this process!!  You have being awesome!!

All the best for you!!

Kind regards,

JH

Auckland to Brisbane, Australia                 31/01/2015

globeDear Vicki and Graham,

I am writing to let you know how impressed I have been in my dealings with Brenda.

It is not every day that you encounter a sales person who is so courteous, patient, polite, helpful and organised.

I began making inquiries about shipping our personal effects to Dubai around March last year.  Having filled out some online forms I was contacted and given quotes by a number of organisations, Transworld being one of them.  Brenda immediately stood out from the crowd with useful tidbits on how to gain efficiencies in the packing process and explaining terms that were unfamiliar to me.  How would I have known a tea chest box was roughly the size of a bedside table?

To cut a long story short, my departure for Dubai got delayed again and again.  Salespeople from other companies quickly lost interest and follow up calls soon tapered off.  Brenda, however, checked in with me on a regular basis.  She was always polite, patient and it never felt like she was intruding with her calls.

When the time came to make the move and choose a shipping company, it was pretty clear in my head who I should work with.  Transworld's pricing was fairly competitive but I did not base my decision on this criteria alone.  The deciding factor for me was Brenda.  She'd gone the extra mile, shown patience and kept in touch.

Throughout the packing process and other preliminaries, she was always available to reassure, help and answer questions.  I dare say I might have been quite demanding of her time.  And even upon the arrival of our shipment she helped me out in our dealings with the local agent.

It is not a habit of mine to write letters to praise people but I wanted to give credit where credit is due.

Kind regards,

RR

Auckland to Dubai, UAE - 21/01/2015

globeHello Sue

The container arrived yesterday and everything  passed well. I really want to thank you, you as well as the packers for the quality of the work and the efficiency you showed.

Thank you so much

Best regards

VL

Auckland to France -  05/01/2015

globe

Hi Paul

Thanks very much for your email. I have made contact with your agent, it's actually not Leroy, he is based in Chiang Mai, but we have sorted that out.

I've logged on to your website's tracking page, I can't find the Feedback Form that you have mentioned. I'm assuming that you update this page as things start to happen?

I have to say that your service has been absolutely first-class, dealing with Morag has been a pleasure, she is so helpful and extremely quick. The chaps that came and packed our stuff were extremely efficient & friendly, you have certainly made what is a stressful experience quite bearable, so thank you for that.

Once this is all over, I would be more than pleased to write something for you to put onto your website if you wish. Please let me know.

Kind regards,

WD

Taupo to Bangkok, Thailand - 23/12/2014

globe

Thanks Morag, both Derek and Jarrod were so polite and professional. The whole Transworld team has been great

AK

Hamilton to NSW, Australia - 16/12/2014

 

 

 

globe

Hi Paul

Thank you for arranging the packers to come last Monday-they were amazing - helpful, polite and efficient.

I hope everything was in order and that our belongings will soon be underway.

Do contact me on this email if there are any queries or updates.

Once again our thanks for your patience over the house sale and the outstanding job the chaps did here.

Kind regards

AH

Rotorua to Cornwall, UK - 09/11/2014

globeHi John,

I would just like to acknowledge to you, our many thanks to your crew that came to pack our belongings to be forwarded to Sydney Australia. Your team of Jon, Jamie and Tara are a credit to your company. We are overwhelmed by their friendly and helpful approach to a stress fill time in co-ordinating our overseas move.

Could you please convey to them our grateful thanks?

Regards

P & G S

Palmerston North to Sydney, Australia - 11/06/14

globeDear Sue

Finally all our belongings have been unpacked and I now sit in our new house surrounded by my precious belongings, it is wonderful to end our camping days.

I really don't know where to start but here goes. The local delivery team was totally amazed by the efficiency of the packing. They didn't think that they had ever see such an amazing job. It took 3 of them 3 hours to unload the container into the house. Disappointingly they only sent 2 men to unpack all the boxes so a friend and I did a good chunk of it but after a phone call or 2 they did supply an additional man the following day to finish it off but that is UK inefficiency for you.

There are only a handful of boxes of books to unpack , and I am pleased to say we have only had one mishap which was a torn lamp shade (this needed recovering anyway). Every other item including all my glasses, mirrors, pictures and plastic boxes came out in one piece.

I cannot recommend you and your company highly enough. You deserve every packing/shipping award possible after the shambles of the packers that moved us to NZ. Thank you, thank you, thank you. I am blown away by how you have made the process of moving half way across the world so easy.

Best wishes,

MW

Auckland to Earlston, United Kingdom - 18/06/14

globeHi Morag,

Just thought I would drop you a note. Our belongings were eventually delivered last week, we had the stuff in the U.K. Storage for a few weeks whilst we formalised permanent living accommodation. We are now ensconced in Spain permanently, it has rained three times since we arrived in January, and the weather is absolutely gorgeous.

Thank you for your great organisation, unflappable demeanour, and your professionalism throughout the whole process. Would highly recommend your services.

Best wishes,

Initials

Te Awamutu to Almeria, Spain - 22/06/14

globeHi Vicki

I want to compliment your staff for making the packing of our house such a relaxed event. Bornor has wrapped everything with great care and consideration and is a delightful person.Kong was extremely courteous and efficient with organising the inventory and loading the container. We thank you all for making this as stress free as possible.

Many thanks

A & R C

Whangaporoa to Ballarat, Australia -

globeHi Sue,

I'm glad the paperwork is all fine. We are so relieved to be packed and out of the house! Please pass our thanks on to Pete and the team, I didn't get to thank them properly as I had to race off. They were excellent.

Thanks,

GM

Auckland to Colorado, USA - 26/06/14

globeHi Sue

Please pass on my appreciation to the two who did my packing. They did a great job thank you.

Cheers

SM

Auckland to Khon Kaen, Thailand - 30/06/14

 

globeHi Brenda,

Just wanted to say a big thank you to you and the boys who did my packing for all your help. Everything arrived with me last Saturday and I have finally managed to unpack and settle back in. Nothing was damaged or broken and all there!!

Thanks again to you and the team

Best wishes

SA

Auckland to Cornwall, United Kingdom - 17/07/14

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